Immediate Hire: US Retail Customer Service Representatives (Remote - Bali)

Join 247.ai as a US Retail Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional customer experiences. This is a fantastic opportunity for professionals in Bali who are passionate about customer service and eager to leverage their skills to support US retail customers. Located in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this remote position offers the flexibility to work from anywhere in Bali while contributing to a global company.

As a US Retail Customer Service Representative, you will be the first point of contact for customers, providing them with the support they need to have a positive shopping experience. You will use tools like Zendesk, Salesforce, and other customer service software to manage and resolve customer inquiries efficiently. This role is perfect for those with a background in retail, customer service, or related fields who are looking to make a difference in a growing company.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to US retail customers via phone, email, and chat.
• Use Zendesk and Salesforce to manage and resolve customer inquiries efficiently.
• Assist customers with product information, order status, and returns/exchanges.
• Document customer interactions and follow up to ensure customer satisfaction.
• Work collaboratively with the team to improve customer service processes and standards.
• Adhere to company policies and procedures to maintain high service standards.
• Participate in training and development programs to enhance skills and knowledge.
• Contribute to team meetings and brainstorming sessions to find solutions to customer service challenges.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, retail, or related fields.
• Proficient in English, both written and spoken.
• Experience with customer service software such as Zendesk, Salesforce, or similar platforms.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with US retail industry and customer service best practices.
• Ability to manage time effectively and meet deadlines.
• Willingness to work remotely from Bali.

🛠️ Keahlian

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