Frontliner - Customer Service Excellence at Bank Danamon (Yogyakarta, Semarang, Purbalingga, Juwana, Rembang)

Join Bank Danamon, one of Indonesia’s leading financial institutions, as a Frontliner in key locations across Jawa Tengah (Yogyakarta, Semarang, Purbalingga, Juwana, Rembang). In this dynamic role, you will be the face of the bank, delivering exceptional customer service and ensuring every interaction leaves a lasting positive impression. As a Frontliner, you will handle customer inquiries, complaints, and feedback, resolving issues efficiently and professionally. This is your opportunity to make a difference in the banking industry while growing your career with a reputable institution.

At Bank Danamon, we are committed to fostering a culture of excellence and innovation. You will work in a collaborative environment, supported by a team of dedicated professionals who share your passion for delivering top-notch service. With your strong communication skills and dedication to customer satisfaction, you will play a crucial role in enhancing the bank’s reputation and customer loyalty.

In this role, you will use tools like Bank Danamon’s Customer Service System (CSS) and CRM software to manage customer interactions effectively. You will also receive regular training and development opportunities to enhance your skills and advance your career.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling inquiries, complaints, and feedback with professionalism and empathy.
• Resolve customer issues efficiently and ensure customer satisfaction through effective communication.
• Use Bank Danamon’s Customer Service System (CSS) and CRM software to manage and track customer interactions.
• Maintain accurate and up-to-date customer records to ensure a personalized service experience.
• Follow up on customer issues to ensure resolution and customer satisfaction.
• Collaborate with the team to improve service standards and customer experience.
• Adhere to bank policies and procedures to ensure compliance and quality service.
• Participate in regular training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet service level agreements.
• Familiarity with Bank Danamon’s Customer Service System (CSS) and CRM software is a plus.
• Bachelor’s degree in Business Administration, Communications, or a related field.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Professional and courteous demeanor with a strong customer-first mindset.

🛠️ Keahlian

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